I strongly WARN you from using their services:
Upon arrival at the airport, the car provided was not the model I had originally reserved (Ford C-Max instead of Opel Astra). Additionally, the car had several significant issues: the tires were dangerously worn with almost no tread, likely rendering them illegal, and the trunk did not open. Despite these serious problems, I chose to overlook them given the competitive price, assuming this might be standard for vehicles in this price range.
However, the situation worsened after just two days of driving. On the third day, the car failed to start. It seemed to be a battery issue, but we were confident that we had not caused it. The lights were set to "auto" mode, and I had ensured that all interior lights were off from the first day, also the radio turned off automatically. Upon inspecting the engine, we discovered it was soaked in oil, with the alternator also covered in oil, likely causing it to malfunction and the battery to drain.
When I contacted autoe, I was immediately blamed for the issue without any investigation into our side of the story. The representative who inspected the car accused us of draining the battery by leaving the lights on in auto mode, which is clearly not a valid reason as this mode is designed for continuous use unless there is a malfunction with the car's electronics.
Moreover, both the customer service representative on the phone and the individual who inspected the vehicle were extremely rude and unprofessional, even resorting to shouting at us.
While I received the partial refund, it does not fairly compensate for the inconvenience and the number of days lost due to this incident. As I already mentioned I strongly advise against using their services, the attractive price is not worth dealing with such people.