Dear Esko,
Thank you for your detailed feedback. We're glad to hear that you appreciated our professionalism and the reasonable price. However, we sincerely regret that your experience with the car didn't meet expectations, and we apologize for the issues you encountered, including the electrical lock, air conditioning fan, and the empty pee boy tank.
Your concerns are important to us, and we will address the maintenance and preparation of the vehicle for the next season to ensure that future guests don’t face similar challenges.
Regarding the driver's seat and overall comfort, we’ve reviewed this with the team. While we didn’t notice any issues during previous checks, we will continue to explore potential improvements.
As for the fuel tank, we want to clarify that there are three 24-hour gas stations just 300 meters from the airport, in two different directions. These stations, like the majority in Albania, are open around the clock with attendants available to fill up the tank.
We appreciate your understanding and constructive comments. We're committed to improving the experience for our future guests and ensuring a smoother rental process.
We hope you still had a memorable time exploring the beautiful Albanian countryside and look forward to welcoming you again for a better experience next time.
Best regards,
Amarildo