We are a car rental agency based in Tirana. We offer every car size starting from vans which can fit up to 9 people, SUVs which can fit up to 7 people, luxury cars with brands such as Range Rover or Audi, as well as economical and practical cars such as VW Golf 7.
Opinione pozitive: 27/27
Rezervime te pranuara: 113/121
34 publikime te hapura
9 njerez te ndjekur
Reviews
All good !
Perfect!
Due to technical problems, the car booked (Volkswagen Golf 7 Diesel/ Automatic) was replaced by another (Mercedez Benz Diesel/Automatic) without notice but no extra cost.
The communication with the car company provider was not good. Depsite I proposed a pick-up time and location (as well drop-off time and location) before the start of the rental, the car provider did not confirmed or called me late (using all my foreign SIM credit!), proposing other locations. Finally we communicate by WhatsApp but tge communication was still not better.
The pick-up was too long but the agent very professional and kind.
The drop-off was fast (no damages, clean car, fuel reservoir full, the agent remotely checked there were no fines), but the car rental manager refused to reimburse the extra fuel.
Note that the car renter company is used to retain 10€ as cleaning fee from the 100€ deposit even if the car is given back "clean" (normal dirt after use), which is not normal.
Hello! Thank you for your time to review us!
I would like to start with the fact that the proposed pick up and drop off locations were not a good find as there are almost no parking places and we couldn’t arrange the procedures in the middle of the street. So we found a middle ground which we both agreed to.
Secondly, we upgraded your car to a same spec mercedes benz b class 2017 with no extra cost.
You did not provide a way of communication and you were not responding on our messages on this platform so we had to call on your number to confirm every detail, as your number did not have WhatsApp and you did not provide one with. Finally you decided to reach out to us with your husband’s WhatsApp.
The fuel policy is very clear and stated beforehand. Same level as it is by pick up should by drop off.
It is clearly stated in the contract that the car should be brought back in the same condition meaning cleaned (outside and inside). We gently offer our clients a 10€ cleaning fee instead of them wasting their time with that but we do not force it if the car is brought back cleaned. I am pretty sure if you picked up your car and it wouldn’t have been cleaned, you would have been disappointed. Anyway we did not charge you one because you left more fuel than when picked up.
We appreciate that the overall experience was a positive one.
Very good service from start to finish!!
Met us at airport with car and had the car for 9 days no problems at-all car was good will highly recommend and use again!
Thanks
Thank you! We are happy to hear that our service made your trip in Albania better!
Highly recommended! Communication was very easy, we wanted to change the time for drop off last minute and it was no problem at all to reschedule. Pick-up and drop-off went very smoothly, very friendly and easy-going, we got lots of information and there was time for all of our questions. The car was great, spacious, clean, everything worked perfectly. Thank you very much for your service with a smile :)
Thank you we hope to have you back soon !
tutto ok
Grazie!
Perfect
Thank you!
We received a different car, but with the same parameters, there was no problem, I recommend it.
Thank you! Hope to see you soon
Everything went perfect. Erblic is very kind and you can ask him anything. He will answer almost immediately
Thank you! Was our pleasure!
Çdo gjë, komunikimi, gatishmëria për të shërbyer, ishin të gjitha ok !
E rekomandoj pa rezerva !
Faleminderit!
very professional, efficient service, I recommend
Thanks! We are happy to hear that!
Tout s’est bien passé, merci !
Merci ! Je suis très heureux de l'entendre !
Everything was good.
Thank you! Hope to see you again soon!
Everything worked perfect, delivery, the car, communication and drop off. Our beat recommendations
Thanks! We are happy to hear that our service met your expectations.
It was very good and satisfed experience. Adrian was so helpful and communicative. Car condition was good. It has met all our requirements. Thank you. I recommed Erblic
Thank you very much! We hope to see you soon.
It was very professionnal, they waited for us at the air port, and also were on time for the pick off.
The car was automatic and very clean.
All went well, thank you
Thank you! We are happy to hear that our service was at your expectations!
Everything is ok. I highly recommended.
Thank you!
Perfect from A to Z
Glad to hear that you liked our services! Until next time!
Todo fue genial, desde la reserva del auto, hasta la entrega en el aeropuerto y la devolucion el ultimo dia, todo muy bien coordinado y con tiempos muy eficientes; total transparencia y confiabilidad con ellos; atencion muy personalizada, en constante comunicacion por whatsapp; Adriani super bien con el seguimiento y consultas y consejos durante el viaje por Albania. Repetiremos sin dudarlo! Gracias por su excelente servicio
We are very happy to hear that!
Erblic was very good to deal with and has good communication, the car was perfect no problems at all very good price too this is the number 1 rental place in Albania
Everything went well. Great car, spacious, clean, easy pick up and drop off at the airport. I would definitely recommend erblic.
Servizi perfetto, personale gentilissimo.
Auto come da descrizione. Consigliato!
Tutto ottimo!
Personale attentissimo e cordiale.
Consigliatissimo!!!!
Everything okay, very communicative and punctual
Vraiment tres polis et serviable. Le service à l'aéroport rapide et agréable.
Très belle organisation et la voiture de location au top...
Un tout grand merci, je recommande vivement.