Hello Marta,
First of all , we want to thank you for finding time to write us this review.
Regarding to the problem that you have , was only the battery.
You left the lights on all the night and we explained you before you sign the contract.
Full insurance works only for accidents , theft , damages to the parking that goes with Police Report.
Leaving the car lights all night , doesn't mean that full insurance will help you.
We have been speaking 24/7 to you , helping you with as much as we could , and at the contact the delivery was written Rinas , 16:00 pm 13/8/2024 and we let you to deliver the car 1 hour later and we paid your taxi from our side to send you to Tirana .
We have been supporting you all the time with the problem so this Review for us most not be but you have all the rights to write because it was your fault leaving the lights and you made a damage to us 200€ that the battery of the car was almost brand new and you charged to somewhere in the world that damaged our battery but we didn't say a word to you except tried to satisfied.
Thank you for your review , but next time before you write something for a company, make sure you to be 100% clear and responsible.
Take care!